Shipping policy

Please note : During the current circumstances surrounding Covid-19, our primary concern is the health and safety of our employees and all employees who work throughout our supply chain. While we and our partners are continuing to keep production active in accordance with government health and safety guidance and directives, employee well-being is most important and as a result, we and our partners have experienced, and may continue to experience, certain supply chain issues which could result in a slightly longer delivery timeframe.

Please Note : Customers will be responsible for the payment of any customs tax, processing and transaction fees on their order(s). If you have questions regarding duty fees on a product you may contact our customer service.

You will receive an email once your order has been dispatched with Tracking information.

To return your product, you should mail your product to: Ruggette RFC, Offices 2-3 Market Gate, Pershore WR10 1DZ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.